Seven calendar days after each charge
Request a refund within seven calendar days after a successful payment, including a monthly renewal payment, to receive a refund of that charge. An installed or activated launcher alone does not disqualify a request within this window. Sandbox checkout does not take real payments.
How to request it
Use the refund request form or the published support email. Include the purchase email and an order reference if available. Do not send card details, passwords or a full license key. Keep the confirmation reference. The request is saved for owner review; it does not automatically move funds.
After approval
The operator must verify the purchase and arrange the refund through the actual payment provider to the original payment method. Processing time depends on that provider and bank; no unverified payment-time promise is made. A subscription refund schedules cancellation to stop future renewal. Refunds, including partial refunds, and disputes block the affected paid access period; any other already paid period remains valid. You must stop using the refunded paid license, even if an offline activation file remains on the device.
Cancellation and longer legal rights
Subscription cancellation stops future billing and is separate from requesting a refund of an existing charge. Use the billing portal in My account to cancel future renewal, or contact support.
This seven-day promise adds to, and does not replace, remedies for defective or misdescribed products or other mandatory rights. Where law provides a longer withdrawal period, including applicable EEA or UK distance-sale rights, that period still applies unless a lawful digital-supply exception is expressly and correctly completed. A generic terms checkbox does not waive it. Requests outside seven days will still be considered when required by law.